Haven Hospitality was founded on the belief that boutique hospitality can deliver both exceptional guest experiences and strong financial performance for property owners.
About HAVEN
Hospitality Built on Experience and Returns
Our Team
Leadership with a direct commitment to service, belonging, and measurable impact.
Adrian B. Keller
Founder & CEO
Former luxury brand general manager with 18 years in operations, revenue management, and guest-experience program design.
Monica L. Serrano
VP, Asset Performance
HSMAI-certified revenue strategist focused on RevPAR growth, ADR optimization, and service consistency across properties.
Core Principles
Direct Booking Focus
65% direct bookings means lower OTA commissions and higher net revenue.
Guest Experience
92% satisfaction scores driven by personal service and attention to detail.
Owner Transparency
Monthly performance reporting with clear RevPAR and NOI metrics.
Operating Model
Participant-Centered Design
Programs are shaped around access, clarity, and real user constraints.
Partner Coordination
Schools, clinics, donors, and agencies align around shared goals.
Impact Measurement
Outcomes are reported with transparent timelines and assumptions.